Sewing Machine Indian (SMI) is the operator of (https://sewingindian.com). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
All products listed on SewingIndian.com are subject to stock availability. While we make every effort to maintain accurate inventory information on our website, stock discrepancies may occasionally occur.
If an item you have ordered becomes unavailable after your purchase, we will inform you promptly. In such cases, you may choose to either wait for the product to be restocked or request a refund for the unavailable item. Any approved refund will be processed to the original payment method.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and delivery destination of the items in your order. The applicable shipping charges will be displayed and collected at the time of purchase.
The shipping amount shown during checkout is the final shipping cost payable by the customer, unless otherwise communicated prior to dispatch.
3. Returns
SewingIndian will accept returns only in cases of transit damage or manufacturing defects, provided that a return request is submitted within 12 hours of delivery.
All return requests must be supported by a clear unboxing video and relevant images as proof. The product must be returned in its original packaging, along with all accessories, manuals, and parts supplied at the time of delivery.
Return shipping for approved cases will be arranged only after inspection and approval by SewingIndian. Due to the nature of heavy machinery, customers may be required to cooperate in arranging suitable return logistics.
Once the returned product is received and inspected, and if the claim is approved, a refund or replacement will be processed accordingly. Refunds, where applicable, will be issued to the original payment method within a reasonable processing period. Customers will be notified via email once the process is completed.
Returns will not be accepted for reasons including, but not limited to:
- Change of mind
- An incorrect product was ordered by the customer
- Minor cosmetic variations that do not affect product performance
SewingIndian will refund the value of the returned product only.
Shipping charges paid at the time of purchase are non-refundable.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you choose your courier at checkout.
4.4 Change Of Delivery Address
Orders placed will be dispatched the same day or within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Sewing Machine Indian (SMI) will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be prepaid, without any additional fees to be paid by the customer upon arrival in the destination country
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at: [email protected]