Refund and Returns Policy

Policy Duration

Our refund and return policy is valid for 12 hours from the time of delivery.
Any return or refund request submitted after this period will not be accepted.

Our refund and return policy is valid for 12 hours from the time of delivery, as sewing machines are heavy machinery items. Requests raised after this period may not be eligible for return or refund.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be returned in its original packaging
  • A valid receipt or proof of purchase is required

Non-Returnable Items

The following items are non-returnable:

  • Wooden items or wooden components
    (Example: wooden table or wooden top of the sewing machine)

Proof Requirement (Mandatory)

All return, refund, or exchange requests must include:

  • A clear delivery video
  • A proper unboxing video
  • Supporting photos/videos showing the issue

If the video evidence is:

  • unclear, incomplete, misleading, or missing
    ➡️ Return and refund requests will be rejected

Returns Due to Damage or Defects

Returns are accepted only in the following cases:

  • Transit damage
  • Manufacturing defect

The return request must be submitted within 12 hours of delivery.

Products must be returned with:

  • Original packaging
  • All accessories, manuals, and parts

Partial Refunds

Partial refunds may be granted in the following situations:

  • Item returned in damaged condition not caused by us
  • Missing parts not due to our error

Machine Set Orders

If a customer purchases a complete sewing machine set (example: machine + stand + table):

  • If only one component is damaged,
    👉 Refund will be issued only for the damaged component, not the full set.

Example:
If the stand is damaged but the machine is fine → only the stand will be refunded.

Shipping Cost Policy

  • Shipping charges are non-refundable
  • Only the product value will be refunded

Example:

Product price: ₹500
Shipping cost: ₹50
Total paid: ₹550

👉 Refund amount = ₹500 only

Free Shipping Orders

If the order included free shipping:

  • In case of a refund, 25–30% of the order value will be deducted toward logistics and handling charges
  • If the product is fully damaged, exchange is preferred
  • If a refund is requested instead of an exchange, the above deduction will apply

Exchange Policy

We replace items only if they are defective or damaged.

To request an exchange:

  • Email us at [email protected]
  • Share clear product photos and videos
  • Proper delivery and unboxing video is mandatory

If the product is completely broken:

  • First preference will be replacement
  • If replacement is not possible, a refund will be issued

Warranty Returns

Valid warranty claims must be submitted within 12 hours of receipt of the product.

  • Customers must prepay return shipping
  • Return shipping cost will be reimbursed if the warranty claim is approved

Warranty claims are processed within 7 business days after receiving the product.

Approved warranty outcomes (subject to availability):

  1. Refund to the original payment method
  2. Store credit
  3. Replacement product

Warranty does not cover:

  • Misuse
  • Improper installation
  • Electrical issues
  • Unauthorized repairs

Refund Process

Once your return is received and inspected:

  • You will receive an email confirming receipt
  • You will be notified of approval or rejection

If approved:

  • Refund will be credited to the original payment method
  • Processing time depends on the payment method

Refund Processing Time

  • Credit/Debit Card: 5–10 business days
  • Net Banking: 2–10 business days
  • UPI: 2–7 business days
  • Wallets: 0–3 business days

No refund processing fee is charged by SewingIndian.
However, payment gateway charges and GST are non-refundable.

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account
  2. Contact your card issuer
  3. Contact your bank

If the issue persists, contact us at:
📧 [email protected]

Shipping Returns

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • If refunded, the return shipping cost may be deducted

For high-value items, we recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance

SewingIndian is not responsible for items lost during return transit.

Contact Information

For refund and return queries, contact:
📧 [email protected]

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